Refund policy

Return and Refund Policy

Brand Name: Shabana-s

Website / Contact: shabana-s.com

At Shabana's, we take immense pride in the quality and craftsmanship of our women's apparel. Your satisfaction is very important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Sale Day Policy (Strict Rules)

  • No Refunds or Exchanges After Sale Days: All items purchased during a sale event, promotional campaign, clearance event, or flash sale are final sale.

  • Once a sale event ends, sale items cannot be refunded, returned, or exchanged under any circumstances.

  • Please ensure you review size guides and product details carefully before completing your order during promotional events.

2. Return & Exchange Eligibility (Regular Price Items)

For non-sale, regular-priced items, we accept returns or exchanges within 7 days of delivery. To be eligible, your item must meet the following conditions:

  • The item must be unused, unwashed, unworn, and in its original condition.

  • All original tags, packaging, and accessories must remain intact.

  • Unstitched suits must be complete with all fabric pieces intact (e.g., dupatta, shirt, trousers, and embroidered patches).

  • Proof of purchase (Order Number or Email Receipt) is required.

3. Non-Returnable Items

The following items cannot be returned, exchanged, or refunded under any circumstances:

  • All sale, discounted, clearance, or promotional items (after the sale period ends).

  • Stitched or customized outfits tailored to personal measurements.

  • Items damaged or altered due to misuse, improper washing, or mishandling.

4. Damaged, Defective, or Wrong Items

If you receive a defective, damaged, or incorrect item (including during sale events), please notify us within 24 hours of receiving your package:

  1. Contact our customer support team via email or WhatsApp.

  2. Provide your Order ID along with clear photographs/videos showing the defect or incorrect item.

  3. Once verified by our team, we will arrange a replacement or issue a resolution at no additional cost to you.

5. Return Process for Regular-Priced Items

If your regular-priced item meets the eligibility criteria:

  1. Contact Support: Email us at support@shabanas.com with your Order ID and reason for return.

  2. Pack Your Return: Securely pack the item in its original packaging along with all tags.

  3. Dispatch: Send the parcel back to our return address (provided upon return approval). Customers are responsible for return shipping costs, unless the return is due to a damaged or incorrect item sent by us.

6. Refunds & Processing Time

  • Inspection: Once your returned parcel is received and inspected by our Quality Control team, we will confirm approval or rejection.

  • Approved Refunds: If approved, refunds will be processed via your original payment method, store credit, or bank transfer within 5–7 business days.

  • Shipping Charges: Original shipping fees are non-refundable.

Need Help?

For questions or assistance regarding your orders:

  • Email: support@shabanas.com

  • Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM